Deliver practical L2 on-site support, resolving complex issues to maintain efficient operations - Monitor helpdesk trends, identify recurring challenges, and drive improvements across IT services - Facilitate onboarding and training for new IT team members
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Lead the Customer Service team, ensuring efficient order-to-cash operations, timely claim resolution and high service standards - Monitor KPIs and drive continuous improvement initiatives - Improve service quality and process efficiency across regions, standardizing systems and processes (SAP & Salesforce Service Cloud)
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Assisting in all administrative duties relevant to the department - Creating and maintaing new joiner profiles - Establishing and maintaining employee files - Updating and maintaining employee records - Updating internal databases - Filing and organising of documents
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As part of the planning activities, you ensure optimal inventory levels-taking product lifecycle times into account-and guarantee the availability of spare parts for our customers (f/m/d) and service centers. You are responsible for both procurement and demand planning, while also acting as a logistical interface …
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Serve as the primary point of contact for customers requiring aftersales support, promptly addressing inquiries and resolving issues - Coordinate and schedule maintenance visits, repairs, and inspections with technicians and clients
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Plan, coordinate, and oversee projects from initiation to completion - Ensure projects are delivered on time, within budget, and to required quality standards - Manage project resources, schedules, and risk mitigation plans - Act as the main point of contact for clients, consultants, engineers, and internal teams
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Coordinate and manage the full bid and tender preparation process - Design cost-effective and technically viable ELV solutions aligned with client requirements - Prepare technical and commercial proposals, including costings and value engineering
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Respond to customer queries via email, telephone, and other communication channels in a timely and professional manner - Provide accurate information and support regarding life insurance products and services - Manage day-to-day transactions throughout the life insurance policy lifecycle, including policy issuance …
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Analyze client business requirements and provide tailored solutions - Design and manage product implementations, including system installations, configurations, and upgrades - Develop and configure integration pipelines, business workflows, and rule settings
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